Is your organization prepared to provide ongoing training and tutorial aids to your end users?
Most project include a training phase prior to taking an application into production. In our experience this phase is best supported with company based Subject Matter Experts in the field. However, this is not enough, within weeks of a deployment employees will struggle to perform non-frequent tasks, new employees will join the team, and within the year new updates to the application with changes or new functionally will be delivered. Layline Associates can provide high quality tutorial videos for deployment on the mobile device. The videos can target specific activates and new functionality.
Are you prepared to test updates and new releases of your mWE solution?
The rapid pace of mobile technology advancements means that mWE solution vendors need to deliverer frequent updates to their applications. While the vendor will test the baseline solution it is incumbent on you to test your configuration. This testing is both critical and time consuming. Pulling resources from the field can be disruptive to their day-to day activities; however, failure to find issues before that get to the end user can be even more disruptive. Layline Associates can provide full business process testing designed for your specific implementation. With Layline Associates application resting there is no need to pull your highly skilled field resources in to do application testing for every release.
End Use Functional Support
Can your help desk answer business process questions?
The mWE business process can range from simple to complicated. mWE technology typically supports data driven flows meaning that work will be executed under a different process based on the specifics of the work being performed. Layline Associates can provide level 1 business process support for you field personnel. Layline Associates can be the front line Subject Matter Expert that your team contacts from the field while executing work.